Customer Engineer

Job Responsibilities 

• Carry out effective and quality customer service on all International transmission services, including SONET, SDH, IPLC, IEPL base on Huawei, ZTE and Nortel product
• Daily operations include all activities supporting the field operations including all provisioning, faults handling, and overseeing all TX engineers and projects
• To resolve customer issues by providing technical support mainly remotely, on an ad hoc basis on-site
• Perform the mapping re-route to tester and run the circuit accepted test on field or remotely
• Provide support within a global team to ensure proper handover of tasks/activities to ensure 24 x 7 support to company's client base (external/internal)
• Ad hoc activities as assigned by Management from time to time

Person Specification

• University Degree/ Higher Diploma in Electronic/Information System/Computer Engineering with around 3 years' transmission experience
• In depth knowledge of carrier transmission technologies and basic knowledge of SDH carrier transmission technologies
• Preferably transmission experience in telecommunications service provider markets and related qualifications i.e. ECI, Huawei, ZTE or Nortel etc.
• Preferably field operation experience in telecommunications service provider markets
• Customer-oriented, self-motivated and tactful in dealing with other people across different functions
• Good communication(especially telephonic), presentation and interpersonal skills
• Well versed in spoken English, and fluent Cantonese / Putonghua is an advantage