Communications Specialist
About the job
- The Communications Specialist role provides vital support companywide as part of the Internal Communications team. In this position, you will be tasked with producing high-quality written content that engages employees, aligns with company values, promotes storytelling, and builds on brand recognition. The specialist will interface with the executive leadership and management team to facilitate consistent, continual communications activities that engage employees on a variety of topics, encourage transparency, rapid sharing of news and information and feeds our culture.
- This role requires an experienced professional with strong writing skills, strong conceptional organization and attention to detail, who is a self-starter and can independently manage and administer projects. Must be able to work with a diverse group of leaders in a fast-paced environment and have the ability to manage multiple projects. Candidate must be able to meet deliverables.
Essential Duties and Responsibilities
- Main duties will include creating informative content via a variety of channels for the executive suite, bimonthly newsletters, intranet content, blogs and employee communications that share our company’s values or updates on transformational programs. Recommend new and interesting tools and methods to share news and information and contribute to the evolution of this tool kit. Our ideal candidate will be an excellent communicator, with brilliant presentation, editing, proofreading, and organizational skills.
- Employee newsletters, articles, blogs, videos to include stories around product, services, processes, training, and general information.
- Senior Leadership communications associated with a monthly cadence
- Intranet content
- Assist with company event communications (all-hands, kick off meetings, update meetings)
- Assist in additional creative work such as design initiatives in PowerPoint for presentations.
- Competencies
- Strong Oral and Written Communications Skills – Must interact effectively with all levels of the organization.
- Personal Accountability – Efficient work style with a strong sense of urgency; Works effectively and independently in high‐pressure team environment to manage multiple tasks in parallel; Demonstrates initiative, self‐motivation, and self‐discipline; Flexibility to work extended hours during peak times.
- Customer Service – Responds promptly to needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving workflow.
- Quality Management – Ability to analyze data and inconsistencies; Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit. Motivating people involved in the project to complete tasks on time.
- Adaptability – Manages multiple priorities in a fast-paced environment; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Required Skills & Experience
- Bachelor’s Degree from a four‐year university is preferred.
- 5+ years of experience working in communications role with telecommunications background a plus.
- Microsoft Word – Advanced knowledge for mail merge and drafting internal and external communications.
- Microsoft Outlook/Teams – strong user with familiarity with ability to manage documents within Wiki, Teams and SharePoint environments.
- Social Media / Video – experience managing social channels, developing video content a plus.